Manager, Content and Communications

Location: Montreal, Quebec, Canada

Type: Full Time

Min. Experience: Experienced

Plusgrade is the world leader in travel upgrade solutions. Plusgrade's proprietary SaaS platform and program optimization strategies enable over 70 of the world's leading travel companies to maximize the value of their premium inventory and onboard amenities. For the second consecutive year, Plusgrade has achieved the Deloitte Technology Fast 50 list in Quebec. Plusgrade has its headquarters in downtown Montreal, with additional offices in New York City and Singapore.

The Role:

To establish a Plusgrade voice for our customers and prospects that speaks to our experience, perspective and value as the world leader in travel upgrade and ancillary revenue solutions,  and to constantly work to elevate that voice to more differentiated levels as we gain more experience, more customers and a broader market perspective.

The Manager, Content and Communications will leverage the experience and POV of our in-house product and market experts to act as a writer, producer and editor in order to assist the entire team with best of breed communication and presentation strategies.

Responsibilities:

  • Work with Plusgrade's Commercial team to help execute the go-to-market communications strategy for focus industries
  • Create compelling internal and external, customer-facing presentations
  • Support campaign tactics (primarily web and social), website content and maintenance, trade show materials, case studies and white papers
  • Collaborate with key Plusgrade thought leaders to establish a process for capturing much of their current best practices into repeatable messages
  • Work with Plusgrade's Commercial team to improve concepts for more effective presentations and proposals, and to improve messaging and presentation quality
  • Contribute to initiatives such as designing powerful client dashboards and recommendations documents
  • Create and manage an online knowledge base of communication assets as well as own external website maintenance and management process

Qualifications:

  • Bachelor's degree required
  • Native or bilingual proficiency in English (ILR level 5)
  • 4+ years of marketing experience or previous work, preferably with a Travel or Hospitality company
  • Strong knowledge of MS Office, Google Apps / G Suite, Wordpress and strong technical/computer skills
  • Ability to collaborate with others to produce high quality customer focused content
  • Hands-on ability to create a range of marketing assets with a heavy focus on client presentations and the growing B2B digital landscape
  • Self-motivated with the ability to deliver results working independently, as well as part of a small team
  • Experience in building and managing centralized communications knowledgebase sources
  • Excellent writing and critical thinking skills
  • Strong organizational skills and ability to manage multiple priorities
  • A passion for and experience working in the travel industry is a plus!
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